F.A.Q.s

Do you ship outside the UK? No, currently we exclusively ship to addresses within the United Kingdom.
How much does shipping cost? We charge a flat rate of £14.00 for all orders.
How long will it take to get my order? Our handling time is 1-2 business days. Once dispatched, transit time takes 3-6 business days. In total, you can expect your appliance within 4-8 business days.
How can I track my order? Once your order is shipped, we will email you a tracking number. You can use our [Track Order] page to see your delivery status.

Which payment methods do you accept? We exclusively accept payments via PayPal. You can pay using your PayPal balance or a credit/debit card through the PayPal guest checkout.
Is my payment secure? Yes. All transactions are handled by PayPal’s secure encryption. MA APPLIANCES LIMITED never sees or stores your credit card details.

What is your return policy? We offer a 30-day return policy. The item must be unused, in its original packaging, and in the same condition that you received it.
How do I start a return? Please email us at support@maappliances.shop to request a return authorization and instructions.
When will I receive my refund? Once we receive and inspect your return, refunds are processed back to your original payment method (PayPal) within 7 business days.

Are your appliances brand new? Yes, all appliances sold on our store are brand new and meet UK safety and energy standards.
Do you offer repair services? Yes, MA APPLIANCES LIMITED is a registered specialist in both the retail and repair of household electrical appliances. If you need technical assistance, please contact us.

Still have questions?